kok电子竞技

1、资料来源：来自本人网络整理！祝您工作顺利！酒店基础英语口语回答 我们酒店员工当客人向我们说明什么的时候，得体的答复也很重要。接下来，我给大家预备了酒店根底英语口语答复,欢送大家参考与借鉴。 酒店根底英语口语答复 1.一般性的答复 i see, sir. 我明白了，先生。 certainly, sir.好的，先生。 2.请对方再等一会儿 just a moment, please. 请稍等。 thank you for waiting. 您久等了，先生。 i am very sorry to have kept you waiting. 很愧疚让您久等了。 could you wait a li

2、ttle longer, please? 请您稍候好吗? 3.要费事客人或是回绝客人的要求时 回绝客人时，不要一口回绝说no.，要委婉一些。 i am afraid i cant do that. 不好意思，我唯恐没方法那样做。 excuse me, sir. please let me pass. 不好意思，先生，费事让我过一下。 4.赔礼 假如是自己的错就说i am sorry.假如是公司的错，就说：we are sorry. i am very sorry for the delay1. 很愧疚延误了时间。 i am very sorry for the inconvenience. 很

3、愧疚造成您的不便。 i would like to apologize for the mistake. 为这个错误我深致歉意。 5.客人对自己说thank you.时答复 you are welcome. 不客气。 thank you, sir. 感谢您，先生。 thank you very much. 特别感谢您。 6.交给客人某些东西时，可以说 here you are. 您要的东西在这里。 here is your room key. 这是您的房间钥匙。 here it is. 这是您的东西。 7.当客人预备分开时，可以说： have a nice day. 祝您有美妙的一天。 ple

4、ase enjoy your stay 祝您住宿开心。 we hope to see you again soon. 盼望不久能再次见到您。 thank you for staying with us. 感谢光临。 8.当客人的英语难以理解时 面对客人的疑问，不要只是一味地傻笑，或是始终说yes, yes.假如听不懂事，要向客人提出疑问，或是先向对方说just a moment, please., 然后恳求别人帮助。 pardon? 对不起? pardon me? 对不起? i beg your pardon? 对不起请再说一遍好吗? could you repeat that, please

5、? 请您重复一遍好吗? 假设是不敢确定对方所说的局部内容时，可以将不明白的局部重复一遍，如： excuse me, sir. do you mean you lost your room key?不好意思，先生，您是说您丢了房间的钥匙? 扩展：收讫用语 收讫 您昨日来信已收悉, 谨于此按您所商定的条件。承受此项任务。 i acknowledge receipt of your letter of yesterday, and gratefully accept the appointment on the terms you mention. 6月1日贵函敬悉。 we are pleased

6、to acknowledge receipt of your favour of the 1st june. 本月5日来函敬悉。 we acknowledge receipt of your letter of the 5th inst. 本商品将于12月最终一班轮船付运, 货到时请惠于告知。 kindly1 acknowledge receipt, and have the goods sent by the last steamer in december. 我们如期收到您5月15日的信, 信中所谈事宜尽悉。感谢。 we duly received your favour of the 1

7、5th may, contents of which we note with thanks. 6月6日来函收悉, 我们无法交运该货, 甚感遗撼。 we are in possession o fyour favour of the 6th june, and regret having to inform you that it is impossible for us to deliver the goods. 7月15日寄来的货物发票收悉。 we are in possession of your invoice2 of the 15th july. 7月7日的贵函收悉, 感谢您订购以下

8、货物: . your favour of the 7th july is at hand, and thank you for your order for: . 7月10日来函敬悉。 your favour of the 10th july came duly to hand. 您昨天的信和所附来的100美元的支票均已收悉。 your favour of yesterday covering a chequie of $100 is duly to hand. 昨天贵函已收悉。 your favour of yesterday is duly received. 我们已收到您昨日写的信。 w

9、e have received your letter of yesterday. 我们如期收到您昨日发来的信。 we duly received your letter of yesterday. 我们于5月1日收到您4月3日的信。 we received on the 1st may your valued favour dated 3th april. 我们如期收到您5月27日函和附来的150美元的汇票。 we duly received your favour of the 27th may, with a draft for $150. 2月6日来函收悉。 we have received your letter dated 6th february. 您6月5日的来函收悉, 多谢。 we have to own with thanks the receipt of your favour of 6th june. 52021年6月 wordkok电子竞技本